At Tre House Brand, we prioritize customer satisfaction and strive to provide high-quality products, including magic mushrooms, syrups, gummies, vape pens, and THC cartridges for smoking. Please review our Refunds and Returns Policy carefully to understand how you can request a return or refund for your purchase.

1. General Return and Refund Policy

Due to the nature of our products, all sales are final, and we do not accept returns or exchanges. This policy is in place to ensure the safety and integrity of the products we sell. However, we understand that exceptional circumstances may arise, such as receiving a damaged or defective product.

2. Eligibility for Return

We only accept returns or offer refunds in the following cases:

  • Damaged Products: If your product arrives damaged due to shipping or handling.
  • Defective Products: If your product has a manufacturing defect.

To be eligible for a return or refund, you must notify us of the issue within 7 days of receiving the product. We reserve the right to request photographic or video evidence of the damage or defect before approving a return or refund.

3. Return Process

If you believe you are eligible for a return or refund, follow these steps:

  1. Contact Us: Email us at info@trehousebrand.com with the following information:
  • Your order number.
  • A description of the issue (e.g., damaged or defective product).
  • Supporting evidence (e.g., photos or videos of the damage or defect).
  1. Approval: Once we receive your email, we will review your case and determine if you qualify for a return or refund. You will receive a response within 3 business days.
  2. Return Instructions: If approved, we will provide instructions on how to return the product. Returns must be shipped to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error (e.g., sending the wrong product).

4. Refund Process

If your return is approved and we receive the returned item (if applicable), we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to process, depending on your financial institution.

  • Full Refunds: A full refund will be issued if the product is deemed defective or damaged due to our shipping process.
  • Partial Refunds: In some cases, such as minor defects, we may offer a partial refund or store credit at our discretion.

Please note that shipping fees are non-refundable, except in cases where we have made a shipping error.

5. Non-Returnable Items

For health and safety reasons, we do not accept returns or offer refunds for the following types of products:

  • Opened or used products.
  • Perishable items (e.g., gummies, syrups) that have been tampered with or consumed.
  • Products that have been altered or damaged by the customer.

6. Return Shipping Costs

Customers are responsible for covering the cost of return shipping unless:

  • The product was damaged during shipping.
  • You received the wrong product.

We recommend using a trackable shipping method when returning products, as we are not responsible for items lost in transit.

7. How to Contact Us

For any inquiries or concerns regarding your order, returns, or refunds, please contact our customer service team:

Tre House Brand
Email: info@trehousebrand.com
Address: 4120 E 1st St, Long Beach, CA 90803

Our team is available Monday through Friday from 9:00 AM to 5:00 PM PST, and we will respond to your inquiry within 1-2 business days.

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.

By purchasing from TreHouseBrand.com, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.